Cancellation Policy

Because my therapy approach works best on a weekly basis, most clients reserve the same appointment time each week, and I hold that space just for you.

I allow each client two cancelled or missed sessions every four months, which are not chargeable as long as I have at least 48 hours’ notice. Outside of this two-session allowance, I will always try to offer an alternative time before Friday of that same week. If we can’t find a time, the full fee is still payable for the missed session. This includes missed sessions for holidays, illness, childcare or other commitments. Sessions cancelled or missed with less than 48 hours’ notice are always chargeable. If I’m unwell or on leave, there’s no charge, of course.

You might wonder why therapists often charge a cancellation fee. For some of us, this is about covering costs, including turning away other clients to reserve session times. For many, it is about having a sustainable practice so that we can continue to offer our services to clients. Some doctors, tutors and hairdressers may charge cancellation fees to cover these costs too. The cancellation fee is not a punishment; it is an indication of the commitment and continuity of therapy. Even when you are not here, your space is being held, I take the time to reflect on our work, read on do research, and our work continues.